How to Let a Republic Help Agent Control Your Samsung Phone

Objective

  • Let a Republic Help agent take control of your Samsung phone

Environment

  • ScreenMeet
  • ScreenMeet Support Plugin for Samsung
  • Samsung Phones
  • Android 5.0+

Procedure

If the ScreenMeet Support Plugin for Samsung Is Not Installed
  1. Download the ScreenMeet Support Plugin for Samsung app from the Play Store
  2. Ask the Republic Help agent to take control of your phone
  3. Tap ALLOW when prompted by the SupportService dialog box
  4. Tap ALLOW when prompted by the Support Plugin dialog box
  5. Tap the blue Activate button at the bottom right of your phone's display
  6. Tap NEXT
  7. Let the Republic Help agent know that you have finished setup
If the ScreenMeet Support Plugin for Samsung Is Installed but Has Not Been Used Before
  1. Ask the Republic Help agent to take control of your screen
  2. Tap ALLOW when prompted by the SupportService dialog box
  3. Tap ALLOW when prompted by the Support Plugin dialog box
  4. Tap the blue Activate button at the bottom right of your phone's display
  5. Tap NEXT
  6. Let the Republic Help agent know that you have finished setup
If the ScreenMeet Support Plugin for Samsung Is Installed and Has Been Used Before
  1. Ask the Republic Help agent to take control of your screen
  2. Tap ALLOW when prompted by the SupportService dialog box

Additional Notes

  • If you no longer want the Republic Help agent to control your phone, let them know that you want them to stop

Article Created From

  • Internal Need

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