Setup Wizard Cannot "Find" Old Phone When Setting up New Phone

For Internal Use Only

Symptoms

  • Old phone is not "found" by new phone

Environment

  • Motorola 3.0 phones
  • Initial setup of a new phone
  • New phone set up from a copy of an old phone

Resolution

There may not be a resolution for the exact issue in that the old phone may not be findable. You can instead restore data from a "cloud backup" by hitting the back arrow and selecting this option instead:


Article Created From

  • 2078833

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