MMS (Picture/Video/Group) Messages Won't Send on 1.0/2.0 Phones

 No longer supported

The phone(s) described in this article can no longer be activated with Republic. Please see Republic Wireless Phones for information on currently supported phones.

Symptoms

  • MMS messages will not send
  • SMS messages are unaffected

Environment

Resolution

  1. Ensure the Republic Wireless app is up to date
  2. Download and install Google Messages

Cause

The default app on these older phones has not received a software update in years and no longer functions for MMS messages due to industry changes.


Article Created From

  • 2075235

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