How to Uninstall and Reinstall Updates to System Apps

Objective

  • Uninstall updates to an app that is built into the operating system
  • Reinstall the latest version of the app
  • Resolve issues that develop through incremental updates

Environment

Procedure

    1. Connect to WiFi
    2. Open the Play Store app
    3. Tap the three dashes on the upper left corner and then tap My apps & games
      • You may instead see a circle in the upper right corner, with either your Google account photo (if you have one) or a letter of your name - tap this instead if that's an option on screen, and then tap My apps & games
    4. Tap Installed
    5. Scroll through the list and select the app that is experiencing issues
    6. Tap Uninstall and then OK on the popup window
    7. After the uninstall completes, tap Update

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