Objective
- Uninstall updates to an app that is built into the operating system
- Reinstall the latest version of the app
- Resolve issues that develop through incremental updates
Environment
- All Republic Wireless Phones
- Play Store App
Procedure
-
- Connect to WiFi
- Open the Play Store app
- Tap the three dashes on the upper left corner and then tap My apps & games
- You may instead see a circle in the upper right corner, with either your Google account photo (if you have one) or a letter of your name - tap this instead if that's an option on screen, and then tap My apps & games
- Tap Installed
- Scroll through the list and select the app that is experiencing issues
- Tap Uninstall and then OK on the popup window
- After the uninstall completes, tap Update