Trying to Activate a 1.0/2.0 Phone That Has No SIM Card

Symptoms

  • Activating a 1.0/2.0 phone

Environment

Resolution

If Trying to activate a Moto G1 or E1

If Trying to activate a Moto E2, G3, X1 or X2

  1. Open a help ticket
  2. Provide the device MEID: How to Find the Device ID
  3. Provide a shipping address
  4. Explain there is no SIM card, so a new one is needed.

Article Created From

  • 2035187

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