Unable to Confirm Pin Lock When Restoring a Phone From a Backup

Symptoms

  • Unable to confirm PIN lock during backup restoration process

Environment

  • All phones
  • Restoring a new phone from a backup of another one
  • PIN lock on old phone 

Resolution

  1. Remove the PIN lock from the old phone
  2. Backup the old phone again
  3. Reattempt the restoration process

 


Article Created From

  • 2024400

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