(Archived) How to Return a Deactivated Phone Within 14 Days of Delivery

 Objective

To submit a return for your new Republic Wireless phone that was delivered within the last 14 days and was

• Never activated
• De-activated by activating a different phone to take that same phone number
• Activated on an account other than the one you ordered the phone from

Environment

• All new Republic Wireless phones 
• Republic Wireless online store

Procedure

From a Computer

1. Sign into My Account
2. Click Orders, Payments, & Returns
3. Click the x item link to view your eligible returns
4. Check the box next to the item(s) you wish to return
5. Click RETURN X ITEM
6. Review your return request and the possible refund amount
7. Once you're ready, click SUBMIT RETURN REQUEST

From a Phone

1. Sign into My Account
2. Tap Orders, Payments, & Returns
3. Tap the x item link to view your eligible returns
4. Check the box next to the item(s) you wish to return
5. Tap RETURN X ITEM
6. Review your return request and the possible refund amount
7. Once you're ready, tap SUBMIT RETURN REQUEST

Additional Notes

• See also: the 14 Day Money Back Guarantee
• Please refer to our How to Prepare and Return My Phone help article for further steps
• For accessory return, please see: How to Return an Accessory
• Initial shipping is non-refundable. 
• Once the return request has been submitted, you will receive an e-mail with the return shipping label