Symptoms
- Message says "Your device's software is up to date."
- Build number shows NPQ26.69-27 or NPQS26.69-27-3 or NPQ26.69-41
- Unable to call or text or access data when away from WiFi
Environment
- Moto E4
- Build numbers before NPQ26.69-41-4-1
Resolution
- Power the phone off
- Remove the SIM card
- Power the phone back on with the SIM card still removed
- Connect to WiFi
- Download any available software update(s)
- Power the phone off once the updates are complete
- Install the SIM card
- Power the phone back on
- Make sure the phone is updated with the latest build NPQ26.69-64-2
- Note: To verify the build number, please see How to Locate the Phone's Build Number
Additional Notes
You might need to perform this step a few times before the phone is updated to the latest software version
Article Created From
- 1276422