Photos Did Not Transfer to New Phone via My Google Account

Symptoms

  • Photos from old phone did not transfer to my new phone via my Google Account

Environment

Resolution

  1. Install Google Photos on the old phone
  2. Open Google Photos once installed
  3. When the app asks for a backup account, select your Google Account 
  4. In the app, tap the three lines in the upper-left corner
  5. Tap Settings
  6. Tap Backup & sync
  7. Tap Backup device folders
  8. Enable all listed folders(apps)
    • Note: this will ensure that any saved photos from other apps, such as Facebook, will also be backed up
  9. Ensure that the top of the main Photos page shows Backup complete on the old phone
  10. On the new phone, check the Google Photos app to ensure all photos show

Cause

The photos app on the 1.0 and 2.0 phones, Gallery, doesn't always work well with Google backup feature. 

 


Article Created From

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