Sometimes When a Call Switches Between From WiFi to Cellular Connection the Call is Dropped

Symptoms

  • The call goes silent on handover from WiFi to cellular
  • The call may continue but have no audio for one of the sides
  • Audio may become unclear before silent 
  • Only affects one or two WiFi networks, but not all 

Environment

Resolution

Adjust the handover settings in the Republic Wireless app

Cause

Poor cell and WiFi signal makes the calls jump between WiFi and cell routing.  Adjusting handover for the affected WiFi network(s) let's you control this.    


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