Symptoms
- The call goes silent on handover from WiFi to cellular
- The call may continue but have no audio for one of the sides
- Audio may become unclear before silent
- Only affects one or two WiFi networks, but not all
Environment
- All Republic Wireless phones
- Republic Wireless app
- Low signal for WiFi and cell
- WiFi calls
Resolution
Adjust the handover settings in the Republic Wireless app
Cause
Poor cell and WiFi signal makes the calls jump between WiFi and cell routing. Adjusting handover for the affected WiFi network(s) let's you control this.
Article Created From
- 1284183