MetroPCS "Invalid Account Number" Exception Message

Symptoms

  • Port exception message "Order is being rejected for account number"

Environment

  • Porting a number to Republic Wireless from MetroPCS
  • email
  • MetroPCS online portal

Resolution

  1. Log into your MetroPCS account portal to confirm the account number on file
  2. Open the exception email you received from Republic Wireless
  3. Reply back with the account number

Cause

Metro PCS rejected the port order due to an invalid account number

Additional Notes

  • The account number is typically a 9 digit number that can be found in your online portal
  • You can call MetroPCS at 888-863-8768 
  • You can also correct the account number in your online account portal by following the steps in How to Correct an Error in Your Number Transfer Request

Article Created From

  • 1289947

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