Is My Replacement Phone Going to Be Refurbished? Emily L Follow Environment Warrantable Replacement Open Help ticket Answer Per our Terms of Service, Paragraph 5 section (b) "Republic Wireless may choose to use functionally equivalent re-conditioned, refurbished or new units or parts." Reply to your open Help ticket for specifics. Article Created From 1268426 Related articles (Archived) How to Activate a Phone as a Replacement (3.0 Phones) Why Am I Getting a Refurbished Phone as a Replacement Phone? Certified Pre-owned Phones My Replacement Was Refurbished, Am I Being Compensated for This Omission? What's in the Box for the Moto G5S Plus?