- Process a return for an accessory within the 14 day Money Back Guarantee
- Orders placed within Money Back Guarantee
- Unopened, undamaged accessories
- Sign into My Account
- Click on Orders, Payments, & Returns (middle icon of the credit card with magnetic strip showing)
- Note: Eligible returns will show on the left hand side of the Orders, Payments, & Returns page; an eligible accessory return is an accessory that is still within the Money Back Guarantee.
- Click the (x) item link to view your eligible returns
- Check the box next to the Item(s) you wish to Return
- Click RETURN ITEM
- Review your return request and possible refund amount
- Note: Initial shipping is non-refundable
- Click SUBMIT RETURN REQUEST
- Note: You'll receive an email that will include a FedEx return shipping label.
- Place the return in a box and place the label on it
- Drop the package off at any FedEx Location
Keep in mind, in order for an accessory to be eligible for a refund, it must be unopened and undamaged.
On the Orders, Payments, & Returns tab, your return request can be viewed as a Pending Account Credit until we've received your accessory and reviewed it.
Initiate the return within 14 days to avoid any delays in your refund. We also ask for 5-7 business days once the item is received to review the product and process your refund. You will receive an email with the results, including refund amount details.
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