Error "You Do Not Have an Active Phone Number"

Symptoms

  • No active service lines displayed when accessing My Account 
  • Message: You do not have an active phone number

Environment

  • My Account

Resolution

Access My Account with the correct email

Cause

You may have set up the account using a different email

Additional Notes

If you are unable to locate the correct email associated with your account, open a Help Ticket


Article Created From

  • 1280995

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