Error Message, "Welcome to Ultra Mobile. You Do Not Have Enough Credits to Make or Receive a Call. To Make a Payment Press 1."

Symptoms

  • When placing a call on cell, the member will hear the error message, "Welcome to Ultra Mobile.  You Do Not Have Enough Credits to Make or Receive a Call. To Make a Payment Press 1."
  • Inbound calls to member's phone over cell will fail

Environment

Resolution

  • Create a help ticket stating the exact error message you are hearing

Cause

This is a known issue that must be resolved by our Republic Help 

 


Article Created From

  • 1284933

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