- Receiving error "Code: RA-401 Unauthorized service line"
- Unable to login to the desktop client
Republic Anywhere desktop client
In order to log in to Anywhere, members must log in with an email address that is on file for their associated phone number/service line. If the service line has not been assigned, the owner email address can be used to sign in.
For steps on assigning a user, see How to Assign a User to a Phone
If the issue persists when attempting to log in with the assigned user, try un-assigning the user, and then re-assigning it.
For steps on removing a user, see How to Un-Assign a User
If the issue persists when attempting to log in with the owner, or after attempting the above, please open a help ticket so our Help Team can assist further.
This error message could have a few different causes, but the most common is that the member is attempting to log in with a contact that is not associated with a service line on the account.
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