Phone Hangs Up After Entering Voicemail Password

Symptoms

  • Calling into voicemail using Republic Wireless phone doesn't load correctly
  • Phone hangs up after entering voicemail password

Environment

Resolution

  1. Dial in to voicemail
  2. Mute the call
  3. Enter the password slowly, holding on to each number for up to a full second

Cause

The tones that correspond to each number on the keypad are not transmitted as well over WiFi calls.

Additional Notes

For all phones except the DEFY XT, using visual voicemail may be an easier way to access voicemail directly from the phone 

If voicemail remains inaccessible, please open a Help Ticket


Article Created From

  • 1280558

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