Symptoms
- Calling into voicemail using Republic Wireless phone doesn't load correctly
- Phone hangs up after entering voicemail password
Environment
- All Republic Wireless phones
- Republic Wireless voicemail
- WiFi call
Resolution
- Mute the call
- Enter the password slowly, allowing a pause for up to a full second between each number
- Try calling with the WiFi setting turned off
Cause
The tones that correspond to each number on the keypad are not transmitted as well over WiFi calls.
Additional Notes
For all phones except the DEFY XT, using visual voicemail may be an easier way to access voicemail directly from the phone
If voicemail remains inaccessible, please open a Help Ticket
Article Created From
- 1280558