Error "You Are Not Authorized to Call This Number"

Symptoms

  • Unable to call any phone number 
  • Error heard "You are not authorized to call this number" or "Account is not authorized"
  • Some calls could have no ringing or fast busy

Environment

Resolution

Cause

The service is suspended for an overdue balance

Additional Notes

If your account was suspended and you'd like to know how long it will take before your account is reactivated, please see: Once I've Paid Off My Suspended Account, When Will My Phone(s) Be Reactivated?

If you're unable to find an overdue balance or if there is any further concern please open a help ticket


Article Created From

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