"Invalid PIN Number" Exception Message from LycaMobile

Symptoms

  • Exception message received for "Order is being rejected for PIN/Passcode"

Environment

  • Porting a number to Republic Wireless from LycaMoblie

Resolution

  1. Contact LycaMobile at 1-866-277-3221 to obtain the PIN
  2. Log into your email and locate the exception email from Republic Wireless
  3. Reply back with the PIN number

Cause

An invalid PIN code was entered on the port order

Additional Notes

  • LycaMobile requires that your PIN be the 4 digit Customer Identification PIN (CIP) number
  • Lyca usually sends this number via text when you first register for your account on their website

Article Created From

  • 1277754

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