Objective
- How to get your correct number back onto your newly activated phone
Environment
- All phones
Procedure
- Open a help ticket with the email address from the new account and inform the support agent that you have activated on the wrong account
- Note: For this scenario, be sure to select Activation as the ticket category
- Request the agent to cancel the service of the new account on your behalf
- After the agent has confirmed that service has been canceled, then you will be able to activate the phone using the email address for the existing account
- Note: During the activation process, be sure to select the telephone number that you would like assigned to the phone
Additional Notes
If you are upgrading from a Moto E 1st or 2nd gen, a Moto G 1st or 3rd gen, or a Moto X 1st or 2nd gen, you WILL have to select a new My Choice Plan.
Article Created From
- 1272027