How Do I Get My Number Back After Activating a New Phone?

 

Objective

  • How to get your correct number back onto your newly activated phone

Environment

  • All phones

Procedure

  1. Open a help ticket with the email address from the new account and inform the support agent that you have activated on the wrong account
    • Note: For this scenario, be sure to select Activation as the ticket category
  2. Request the agent to cancel the service of the new account on your behalf
  3. After the agent has confirmed that service has been canceled, then you will be able to activate the phone using the email address for the existing account
    • Note: During the activation process, be sure to select the telephone number that you would like assigned to the phone

Additional Notes

If you are upgrading from a Moto E 1st or 2nd gen, a Moto G 1st or 3rd gen, or a Moto X 1st or 2nd gen, you WILL have to select a new My Choice Plan

 


Article Created From

  • 1272027

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