How to Confirm ICCID and Provide SIM Card Info to Republic Help for Republic Wireless 3.0 Phones

Objective

To confirm ICCID and provide info about your SIM card to Republic Help

Environment

• Republic Wireless 3.0 phones

Procedure

Option 1: Through the Republic Wireless App (requires app version 3.22 or higher)

Note: If you're unable to use the Republic Wireless app, skip to option 2 below

1. Open the Republic Wireless app
   • If you are already activated, navigate to the Settings tab in the Republic app, tap 'About', and then tap on your phone number to bring up the Phone Info screen
   • If you are not yet activated, tap the "i" in the top right corner of the screen
2. Ensure the ICCID is shown on the Phone Info screen.
3. Take a Screenshot of the information and attach it to your Help Ticket
   • Please make sure the small triangle cell signal at the top right corner of the screen is visible
4. Attach the screenshot(s) to your Republic Help Ticket

Option 2: Using a 3rd Party App

1. Open Google Play Store
2. Search for SIM Card Details app
3. Download and install SIM Card Details app
4. Open SIM Card Details app and locate WhatsInSIM at top of display
5. Ensure SIM information is shown
6. Take a Screenshot
7. Attach the screenshot(s) to your Republic Help Ticket

Additional Notes

• If the ICCID is listed as Unknown or Null in the IMEI information menu, then you can locate the ICCID by removing the SIM card from the phone and reading the number that is printed on the card itself; however, please ensure to let Republic Help know that the ICCID was listed as Unknown. 
• For Republic Wireless 2.0 phones, see How to Confirm the ICCID of CDMA SIM Cards in Republic Wireless 2.0 Phones