No Internet Access When Connected to WiFi

Symptoms

  • Phone connects to WiFi but is unable to use it
  • Notification stating the phone is connected to WiFi but has no internet access

Environment

  • Moto G4
  • Norton Security Antivirus installed

Resolution

  1. Uninstall the application Norton Security
    • If this app is not present on the phone, or if the issue persists after uninstalling the app, continue to step 2
  2. Factory Reset

 

 


Article Created From

  • 1262762

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