No Internet Access When Connected to WiFi


  • Phone connects to WiFi but is unable to use it
  • Notification stating the phone is connected to WiFi but has no internet access


  • Moto G4
  • Norton Security Antivirus installed


  1. Uninstall the application Norton Security
    • If this app is not present on the phone, or if the issue persists after uninstalling the app, continue to step 2
  2. Factory Reset



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