You have up to 18 months to view your SMS and call history while the phone is active. If the phone is canceled you have 30 days from the cancellation to view the call and text records.
If you still need a copy of your call and text history, then we require a formal legal process to release that information (we take protecting your confidential information very seriously!). For information about how to serve us with a subpoena, please see our Law Enforcement Guide. That guide provides information for law enforcement if you are working with them, as well as instructions on how to serve us with a civil legal process in order to obtain whatever records you are seeking which may be available. If this process is followed we can pull up all records if needed.
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