Why Does Republic Help Need My Account Info Before They Can Help?

 

Environment

  • Republic Help via LiveChat

  • Republic Help via Ticket/Email

Answer

Republic Help is bound by strict Federal Privacy Laws and must be very careful when assisting Members who open tickets or chat sessions with email addresses that are not associated with the account they wish to discuss. For this reason, they must fully verify all "Unauthorized" contacts in order to prove ownership of the account in question before discussing account specific information. 


Article Created From

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