Device Not Compatible with Republic Wireless app

Symptoms

  • Error Message "Your device isn't compatible with this version" when installing Republic Wireless application

Environment

Resolution

  • Install the correct Republic Wireless app from the Play Store
    • The correct version is named "Republic" in the Play Store
    • The icon is round

Cause

There is more than one Republic Wireless app in the Google Play Store, the incompatible version is for the Refund Plan compatible phones.  The Refund Plan compatible version is called "Republic Wireless" and uses a "square" icon.

Additional Notes

After installing the Republic Wireless app, if you see an error that your phone is not supported, then review the article "Unsupported Phone" Error caused by Software Channel Version.

 


Article Created From

  • 1267339

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