Common MetroPCS Exception Messages

Symptoms

  • "Port Order is being rejected for account number"
  • "Invalid PIN/Passcode" 

Environment

  • Porting from MetroPCS to Republic Wireless
  • Republic Wireless online portal
  • Exception message email from Republic Wireless

Resolution

  1. Call MetroPCS at 888-863-8768 or log into your MetroPCS online portal to confirm the information on file for the number you are porting
  2. After the information has been received, log into your Republic Wireless online portal and correct the information
  3. If you are unable to update the information via your Republic Wireless online portal then log into your email and reply back to the Exception Message from Republic Wireless

Cause

  • The information submitted on your port order did not match the information on file with Metro PCS

Additional Notes

  • The MetroPCS PIN number is typically your 8-digit birth date unless you've changed it
    • For information on resetting your MetroPCS PIN see here
  • The account number is typically a 9 digit number that can be found in your MetroPCS online portal

Article Created From

  • 1269805

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