Note: If the phone cannot power on, or the screen is non-functional, please skip this step
Click on the link in the system-generated return email to print your return shipping label
Package your phone and all of its original components, and place the label on the box
Do not re-use any FedExExpress branded shipping mailers
Please be sure to remove the protective case and/or screen protector before packaging your phone
If your phone has a removable battery, please ensure that it is removed from the phone and placed in the same box, separately from the phone for safety reasons
