How to Deactivate Your Phone

Objective

  • To deactivate a phone

Environment

Procedure

  • Option 1:
  • Option 2:
    • Sign in to your Account
    • Click on My Account
    • Under the phone you’d like to deactivate, click I WANT TO…
    • Click Cancel Service
    • Fill out the fields below Submit a Request
      • Subject/Title
      • Description
      • Cancellation Reason
      • Phone number(s) you wish to cancel
      • Are you planning on transferring/porting your number to another carrier?
        • If you do not want to keep your number, or if you're working with Republic Help to have your number moved to another Republic account, click No
        • If you do want to keep your number to move it to another provider, click Yes
    • If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating
    • Click the Submit to complete your cancellation request
    • An agent will follow back up once the service line(s) have been canceled 

Additional Notes 

If after clicking the I WANT TO... does not prompt you to Submit a Request then follow these steps

  1. After Click Cancel Service
    • You'll be asked whether or not you'd like to keep your current phone number
      • If you do not want to keep your number, or if you're working with Republic Help to have your number moved to another Republic account, click No
      • If you do want to keep your number and move it to another provider, click Yes
  2. If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating
  3. Click the green checkmark to complete your request
  4. After you've submitted your request, you'll receive an email

If your account only has one service line, it will automatically be closed when you deactivate your phone

 


Article Created From

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