My Phone Was Never Setup, Does It Need a Factory Reset?



If the phone is in a cleared state, it does not need a factory reset. The phone needs a factory reset if apps, internal memory, contacts, photos/videos, and other personal information were used. 

Additional Notes

Please see How to Factory Reset a 1.0 or 2.0 Motorola Phone

Please see How to Factory Reset a 3.0 Motorola Phone

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