When I Cancel a My Choice (4.0) Plan Will I Be Refunded for Unused Service?

Environment

  • My Choice (4.0) plans
  • Canceled service

Answer

If you are outside of the allowed return period (Money Back Guarantee), you're no longer eligible to receive a refund.

Since we are a prepaid service and being billed is based on the availability of service to be used, not usage, there will not be a prorated bill when you cancel outside the original 14-day Money Back Guarantee.

This also applies to the Annual Payment Option.  

 

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