How to Return a Deactivated Phone Within the Money Back Guarantee


To submit a return for your new Republic Wireless phone that was delivered within the last 14 days and was

  • Never activated
  • Deactivated



  1. Sign into My Account
  2. Make sure you're viewing the Orders, Payments, & Returns (credit card icon) tab
    • Note: Any items eligible for return will show on the left
  3. Click the (x) item link to view your eligible returns
  4. Check the box next to the item(s) you wish to return
    • Note: Activated phones are not listed
  5. Click RETURN ITEM
  6. Review the return request and possible refund amount
  8. Check your email for a return shipping label (allow several minutes for processing)
  9. If the phone was powered on and used, factory reset it
  10. Include all items that came in the phone box
  11. Ship the return package as soon as possible to avoid refund delays. Package can be dropped off at any convenient FedEx Location

Additional Notes

Article Created From

  • 1265801

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