How to Return a Deactivated Phone Within the Money Back Guarantee

Objective

To submit a return for your new Republic Wireless phone that was delivered within the last 14 days and was

• Never activated
• Deactivated by activating a different phone to take that same phone number
• Activated on an account other than the one you ordered the phone from

Environment

• Phone orders eligible for Money Back Guarantee

Procedure

1. Sign into My Account
2. Make sure you're viewing the Orders, Payments, & Returns (credit card icon) tab
   • Note: Any items eligible for return will show on the left
3. Click the (x) item link to view your eligible returns
4. Check the box next to the item(s) you wish to return
   
   • Note: Activated phones are not listed
5. Click RETURN ITEM
6. Review the return request and possible refund amount
7. Click SUBMIT RETURN REQUEST
8. Check your email for a return shipping label (allow several minutes for processing)
9. If the phone was powered on and used, factory reset it
10. Include all items that came in the phone box
11. Ship the return package as soon as possible to avoid refund delays. Package can be dropped off at any convenient FedEx Location

Additional Notes

• See also: the 14 Day Money Back Guarantee
• Please refer to our How to Prepare and Return My Phone help article for further steps
• For accessory return, please see: How to Return an Accessory
• Initial shipping is non-refundable. 
• Once the return request has been submitted, you will receive an e-mail with the return shipping label
• Your return request will appear as a Pending Account Credit until the return is received and reviewed (7-10 business days). Once reviewed, you'll receive an email including refund amount details. View Your Orders, Payments, and Returns