How to Cancel an Order That Is Back-Ordered

 

Objective

  • To cancel an order that has a back-ordered item

Environment

  • Republic Wireless My Account Portal

Procedure

  1. Sign into your Account Portal
  2. Click Orders, Payments, & Returns
  3. Click on the order that has been back-ordered
  4. Click Cancel

Additional Notes

If you have multiple items in your order and only one item is on back order, your entire order will be placed in back order status. Once the order is canceled you can then place a new order without the item causing the delay. 


Article Created From

  • 1265064

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