Inbound Cellular Calls Forwarded to Google Voice Number Experience Dead Air

Symptoms

  • Call rings and then experiences dead air for approximately 20 seconds before being forwarded to Google Voice Number
  • Occurs only when on the cellular network

Environment

Resolution

  1. Click on https://voice.google.com/settings
    • Note:  You may be asked to sign into your Google Voice account
  2. Click on Phone numbers
  3. If your Republic Wireless Phone number is not linked, then click New linked number and follow the onscreen instructions
  4. If your Republic Wireless Phone number is already linked,  click on the X beside your linked number and then click Delete
    • Follow Step 3 to re-link your Republic Wireless number to Google Voice

Article Created From

  • 1244499

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