How to Test and Provide the Cellular Radio Power Status to Republic Help


  • to provide the cellular radio power status to Republic Help


  • Moto X Pure Edition
  • Moto E2
  • Moto G4
  • Moto E4
  • LG K30


  1. Turn off WiFi
  2. Ensure Airplane Mode is not on
  3. Open the Phone App
  4. Enter *#*#4636#*#* into the dialer
  5. Tap Phone Information
  6. Tap Run Ping Test
  7. Capture screenshots of the Displayed Information and provide them to Republic Help


Additional Notes

During these troubleshooting steps please disable airplane mode and WiFi as these can affect the results of the test.

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