How to Test and Provide the Cellular Radio Power Status to Republic Help

Objective

  • to provide the cellular radio power status to Republic Help

Environment

  • Moto X Pure Edition
  • Moto E2
  • Moto G4
  • Moto E4
  • LG K30

Procedure

  1. Turn off WiFi
  2. Ensure Airplane Mode is not on
  3. Open the Phone App
  4. Enter *#*#4636#*#* into the dialer
  5. Tap Phone Information
  6. Tap Run Ping Test
  7. Capture screenshots of the Displayed Information and provide them to Republic Help

 

Additional Notes

During these troubleshooting steps please disable airplane mode and WiFi as these can affect the results of the test.


Article Created From

  • 1262146

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