Cannot Forward Voicemail

Symptoms

  • Error "Failed to save voicemail forwarding" 
  • Voicemail will not forward 

Environment

  • Active Republic Wireless phone

Resolution

  1. Ensure you are forwarding to a non-Republic Wireless number
  2. Ensure a 10-digit number is being used to forward to
  3. Ensure another Republic phone is not forwarded to the same number 

Cause

  • We currently only support voicemail forwarding from a Republic Wireless phone to a non-Republic Wireless phone. If both phones are Republic Wireless phones, voicemail forwarding will not work.
  • A 10-digit number must be entered as the number to be forwarded to
  • Forwarding two Republic phones to the same non-Republic number is not supported.
    • For example, a husband and wife, with 2 Republic phones, cannot both forward voicemail to their home landline.  Only one of the forwards would save.

 


Article Created From

  • 1262104

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