How to Test WiFi on Motorola Phones

Objective

  • To determine if the WiFi antenna is malfunctioning 

Environment

  • All Motorola Phones except the Moto E1, Moto E2, Moto X1, Moto G1 and Motorola DEFY XT
  • WiFi network 

Procedure

  1. Open the Device Help or Moto Help app
  2. Tap Fix in Device Help or skip to step 3 for Moto Help
  3. Tap Hardware Tests
  4. Tap WiFi
  5. Take a screenshot
  6. Send the screenshot with your response

Additional Notes

Please ensure that you are connected to WiFi before performing this test 


Article Created From

  • 1251520

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