Objective
- To determine if the WiFi antenna is malfunctioning
Environment
- All Motorola Phones except the Motorola DEFY XT
- WiFi network
Procedure
For Android Oreo and above:
- Open the Device Help
- Tap Device Diagnosis
- Tap Hardware Tests
- Tap WiFi
- Take a screenshot
- Send the screenshot with your response
For Android Nougat and below:
- Open the Device Help
- Tap Fix in Device Help or skip to step 3 for Moto Help
- Tap Hardware Tests
- Tap WiFi
- Take a screenshot
- Send the screenshot with your response
Additional Notes
If the hardware tests failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket.
Article Created From
- 1251520