How to Test WiFi on Motorola Phones

Objective

  • To determine if the WiFi antenna is malfunctioning 

Environment

Procedure

For Android Oreo and above:

  1. Open the Device Help
  2. Tap Device Diagnosis
  3. Tap Hardware Tests
  4. Tap WiFi
  5. Take a screenshot
  6. Send the screenshot with your response

For Android Nougat and below:

  1. Open the Device Help
  2. Tap Fix in Device Help or skip to step 3 for Moto Help
  3. Tap Hardware Tests
  4. Tap WiFi
  5. Take a screenshot
  6. Send the screenshot with your response

Additional Notes

If the hardware tests failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 


Article Created From

  • 1251520

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