(Archived) Cellular Configuration Failed

Symptoms

  • Receiving error message "Cellular Configuration Failed" 

Environment

Resolution

  1. Power the phone OFF and back ON 2 or 3 times to see if cellular configuration/profile update completes.
  2. Unplug the WiFi modem for 30 seconds, plug it back in, and then reboot the phone and attempt another profile update
  3. Go to Settings and turn WiFi OFF, then perform a profile update
    • Note: This step will only work if you are within a reliable cellular coverage area, you can double check the coverage at your address here
  4. Connect to a different WiFi network and attempt the profile update
    • Note: Verify that you have a solid Republic arc in the top left corner of your phone and that your Republic Wireless notification says "Great! WiFi Calls, Messages & Data"

Cause

The profile update has failed, and the WiFi network is having trouble establishing or maintaining a reliable connection to our cellular servers

 


Article Created From

  • 1259714

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)