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My 1.0/2.0 Phone Is Stuck in a Boot Loop

Avatar
Courtney C.

Symptoms

  • Phone rebooting repeatedly
  • Unable to get past initial boot up screen

Environment

  • Republic Wireless 1.0 and 2.0 Phones

Resolution

  1. Force Reboot
  2. Clear System Cache
  3. External Factory Reset using the correct article for your phone: 
    • How to Perform an External Factory Reset for a Moto E1, G1, X1, and X2
    • How to Perform a Factory Reset for a Moto E2 and G3 While Powered Off

Cause

This usually indicates an issue with the phone's hardware or software


Article Created From

  • 1261519

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