Why Is My Phone Not Showing up on My Account?



In many instances, your phone is not showing up on your account because it is activated under a different account with a different owner or/and a different email address. 

Additional Notes

The account owner for the phone must open a Help ticket if any changes need to be made on the phone.

Article Created From

  • 1257168

Note: Please do not update this article to include the 5-verification points.

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)