"Invalid Pin/Passcode" Exception Message from TracFone

Symptoms

  • Port order is being rejected for "Invalid PIN/Passcode" 

Environment

  • Transferring a number to Republic Wireless from TracFone
  • Exception email received from Republic Wireless
  • Online Account Portal

Resolution

  1. Reach out to Tracfone directly to confirm the PIN for transferring out your number
  2. Log into your Republic Online Account Portal and correct the PIN number

Cause

TracFone rejected the port request due to an invalid PIN/Passcode

Additional Note

Alternatively, once you confirm the PIN, you can open the exception email from Republic Wireless and reply back with the PIN/Passcode and a Republic agent can update the PIN on your behalf

 


Article Created From

  • 1257375

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