Sprint "Invalid Account Number" Exception Message

Symptoms

  • Port order is being rejected for an invalid "Account Number"

Environment

  • Porting from Sprint to Republic Wireless

Resolution

  1. Reach out to Sprint to confirm the account number
  2. Go to your email and locate the "Phone Number Port Exception" email
  3. Reply back with the account number

Cause

Sprint rejected the port request due to an invalid account number

Additional Notes

  • Sprint: The account number is a 9 digit number on your bill or when logged into your Sprint account
  • Sprint Pre-Paid: Call Sprint Support to obtain your account number

Article Created From

  • 1255535

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