How to Fix Displayed Caller ID


  • Correct Displayed Caller ID


  • Incorrect Caller ID Information
  • No Caller ID Information


  1. Open a Help Ticket with Republic Help or reply to your existing ticket with the name you would like displayed. 
    • The Caller ID label must be within 15 characters
      • Only include letters and spaces (no special characters)
      • Can be a personal or business name
    • If using a personal name, it can only appear as a name on the account (owner or user) using one of the formats below:
      • First Name Last Name (John Smith) 
      • First Initial Last Name (J. Smith) 
      • Last Name, First Name (Smith, John) 
      • Last Name, First Initial (Smith, J)
    • If using a business name, it can only be 15 characters using letters and spaces

Additional Notes

  • You can assign additional names to the account as users on service lines: How to Assign a User to a Phone
  • If no caller ID is set, by default the caller ID will be displayed as telephone number/location. The location displayed is based on what rate center the number originates from.
  • Calls placed to other Republic Wireless numbers will not display the updated caller ID information.
  • Calls placed to some numbers will not display the updated caller ID information as some carriers do not use the national databases for caller ID.

Article Created From

  • 1253929

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