How to Fix Displayed Caller ID

Objective

  • Correct Displayed Caller ID

Environment

  • Incorrect Caller ID Information
  • No Caller ID Information

Procedure

  1. The Caller ID label must be within 15 characters
    • Only include letters and spaces (no special characters)
    • Can be a name or business name
  2. if using a personal name, it can only appear as a name on the account (owner or user) using one of the formats below:
    • First Name Last Name (John Smith) 
    • First Initial Last Name (J. Smith) 
    • Last Name, First Name (Smith, John) 
    • Last Name, First Initial (Smith, J)
  3. If using a business name, it can only be 15 characters using letters and spaces
  4. Open up a Help Ticket with Republic Help including that information

Additional Notes

  • You can assign additional names to the account as users on service lines: How to Assign a User to a Phone
  • If no caller ID is set, by default the caller ID will be displayed as telephone number/location. The location displayed is based on what rate center the number originates from.

Article Created From

  • 1253929

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