How to Change the Plan for Another Phone on Your Account

 

Objective

  • To change the plan for another phone on your account

Environment

Procedure

If you have access to the user's phone:

If you don't have access to the phone, open a Help ticket, with the following information:

  • Phone number of the phone you want to change the plan on
  • What plan you would like to upgrade/downgrade to 

Additional Notes

  • Only Account Owners can change plans. 
  • If you are upgrading your plan, the change will take effect within a couple of minutes and you will be charged the difference between your current plan and your new plan.
  • If you are downgrading your plan, the change will take effect on your next bill cycle date and you will only be charged for the plan you select.
  • For information on how to change other Republic plans, please see How to Change Your Plan.

Article Created From

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