What Should I Do If My Phone Is Lost or Stolen?

Environment

• All Republic Wireless Phones that are either lost or stolen

Answer

• Determine first if the phone can be recovered or if you would like to remotely lock or erase the Android phone: How to Find a Lost Android Phone
• If the phone cannot be found, purchase and Activate a new Republic phone from the Republic Wireless Online Store or from a third party seller with our Bring Your Own Phone program
  
  • Note: If you decide to bring your own phone, you will need to purchase a Republic Wireless SIM card either through the Republic Online Store or from Amazon.
• Alternatively, you can re-activate an older phone to use as a replacement
  • Note: Consult the Republic Wireless phones list to find out which of the following instructions apply
    • How to Activate a Republic Wireless 1.0 or 2.0 Phone
    • How to Activate a Republic Wireless 3.0 Phone
• You may also ask Republic Help to blacklist your lost or stolen phone
  • Note: this would only prevent the phone from being activated with Republic Wireless

Additional Notes

• To keep your same number when activating a new phone, see How to Change Phones and Keep Your Number
• For warranty replacement please see: Is My Lost Or Stolen Phone Covered By My Phone Warranty?
• If you currently have a 1.0 or 2.0 phone and are buying a 3.0 phone you will need to choose a My Choice plan.
• If attempting to reactivate a Republic Wireless 3.0 phone, if the phone's SIM Card has been inactive for more than 20 days, you will have to purchase a new SIM Card.
• If instead of activating a new or used phone as a replacement, you decide to cancel service with us, keep in mind that your number will go inactive and that it will not be recoverable after 30 days from deactivation.
• For account security resetting your passwords is also encouraged.