How to Resolve Problems with a Short Code

Objective

  • Fix problems with not receiving messages from a Short Code 

Environment

Procedure

  1. Open Messages or your default messaging app
  2. Send HELP or INFO to the short code by using the 5 or 6-digit code 
    • Note: you may need to reach out to the company you're trying to communicate with to confirm their short code
  3. If the problem persists, open a help ticket with Republic Help and include the answers to the following questions:
    • What Short Code numbers are you trying to receive messages from?
    • Have you ever been able to receive messages with that Short Code on Republic Wireless?
    • Are you able to receive messages from other short codes like Facebook? (Test by texting HELP to 32665)

Additional Notes

For additional information see What is a Short Code?


Article Created From

  • 1252574

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