How to Find the Device ID for an Activated Phone that Won't Turn On

Victoria S.

Objective

Go to the Republic Wireless website
Click Sign In at the top-right of the screen
Log in using your Republic Wireless credentials
Click the Account Tab at the top of the screen
Click the Phone tab to the left of the screen
Scroll until the affected phone number is visible
The Device ID is in grey right above the Phone number
If working with Republic Help, copy and paste the Device ID into your open Help Ticket

You can also locate the Device ID on the box the phone came in.