Objective
- To perform a battery pull for the Moto E4 and Moto G4 Play
Environment
- Moto E4
- Moto G4 Play
Procedure
- Leave the phone powered on
- Remove the back cover
- Remove the battery
- After 60 seconds, replace the battery
- Power on the phone
Additional Notes
Leaving the phone powered on is required for a successful battery pull for troubleshooting. This won't harm any user data on the phone.
Article Created From
- 1247930