Symptoms
- Phone not accepting a charge
Environment
Resolution
Try each of these steps until you find one that is helpful for you
- Remove any cases or covers and try charging the phone
- How to Force Reboot Your Phone
- Check for damage to the charging port.
- Example: Bent pins, corrosion, or discoloration
- If there is any debris in the charging port, carefully clear it
- Confirm the charger fits securely in the charging port and doesn't need to be held in place to charge
- Try charging the phone using different outlets
- Note: If the phone won't charge using the same charger in different outlets, attempt charging with a different charger
- If working with Republic Help provide a picture of the charging port. How to Attach a Photo or Screenshot to a Help Ticket
Article Created From
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