My Phone Will Not Charge

Symptoms

• Phone not accepting a charge

Environment

• All Republic Wireless phones

Resolution

Try each of these steps until you find one that is helpful for you

1. Remove any cases or covers and try charging the phone
2. How to Force Reboot Your Phone
3. Check for damage to the charging port
   • Example: Bent pins, corrosion, or discoloration
4. If there is any debris in the charging port, carefully clear it. Use a soft cloth or compressed air to gently clean port.
5. Confirm the charger fits securely in the charging port and doesn't need to be held in place to charge
6. Try charging the phone using different outlets
   • Note: If the phone won't charge using the same charger in different outlets, attempt charging with a different charger
7. If working with Republic Help provide a picture of the charging port
   • Note: For steps on attaching a photo to your help ticket, see How to Attach a Photo or Screenshot to a Help Ticket